{"id":32199,"date":"2014-10-10T06:48:04","date_gmt":"2014-10-10T06:48:04","guid":{"rendered":"https:\/\/wordpress.org\/plugins-wp\/js-support-ticket\/"},"modified":"2026-02-24T04:34:31","modified_gmt":"2026-02-24T04:34:31","slug":"js-support-ticket","status":"publish","type":"plugin","link":"https:\/\/tah.wordpress.org\/plugins\/js-support-ticket\/","author":14009698,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"3.0.6","stable_tag":"3.0.6","tested":"6.9.4","requires":"5.5","requires_php":"7.4","requires_plugins":null,"header_name":"JS Help Desk \u2013 AI-Powered Support & Ticketing System","header_author":"JS Help Desk","header_description":"","assets_banners_color":"a09dda","last_updated":"2026-02-24 04:34:31","external_support_url":"","external_repository_url":"","donate_link":"https:\/\/jshelpdesk.com\/pricing\/","header_plugin_uri":"https:\/\/www.jshelpdesk.com","header_author_uri":"https:\/\/www.jshelpdesk.com","rating":3.8,"author_block_rating":0,"active_installs":8000,"downloads":555405,"num_ratings":73,"support_threads":1,"support_threads_resolved":1,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"2.5.1":{"tag":"2.5.1","author":"rabilal","date":"2021-08-30 09:47:51"},"2.5.2":{"tag":"2.5.2","author":"rabilal","date":"2021-09-20 04:28:33"},"2.5.3":{"tag":"2.5.3","author":"rabilal","date":"2021-10-26 04:22:11"},"2.5.4":{"tag":"2.5.4","author":"rabilal","date":"2021-10-26 04:22:11"},"2.5.5":{"tag":"2.5.5","author":"rabilal","date":"2021-11-08 04:30:20"},"2.5.6":{"tag":"2.5.6","author":"rabilal","date":"2021-12-13 04:39:52"},"2.5.7":{"tag":"2.5.7","author":"rabilal","date":"2021-12-13 04:39:52"},"2.5.8":{"tag":"2.5.8","author":"rabilal","date":"2021-12-27 04:42:30"},"2.5.9":{"tag":"2.5.9","author":"rabilal","date":"2022-01-10 04:34:17"},"2.6.0":{"tag":"2.6.0","author":"rabilal","date":"2022-01-24 13:25:50"},"2.6.1":{"tag":"2.6.1","author":"rabilal","date":"2022-02-03 05:16:12"},"2.6.2":{"tag":"2.6.2","author":"rabilal","date":"2022-03-22 04:20:58"},"2.6.3":{"tag":"2.6.3","author":"rabilal","date":"2022-03-22 04:20:58"},"2.6.4":{"tag":"2.6.4","author":"rabilal","date":"2022-04-05 04:12:24"},"2.6.5":{"tag":"2.6.5","author":"rabilal","date":"2022-04-26 03:47:19"},"2.6.6":{"tag":"2.6.6","author":"rabilal","date":"2022-05-16 04:43:00"},"2.6.7":{"tag":"2.6.7","author":"rabilal","date":"2022-06-04 13:33:00"},"2.6.8":{"tag":"2.6.8","author":"rabilal","date":"2022-07-27 12:46:06"},"2.6.9":{"tag":"2.6.9","author":"rabilal","date":"2022-08-22 13:01:05"},"2.7.0":{"tag":"2.7.0","author":"rabilal","date":"2022-12-08 04:16:03"},"2.7.1":{"tag":"2.7.1","author":"rabilal","date":"2022-12-08 04:16:03"},"2.7.2":{"tag":"2.7.2","author":"rabilal","date":"2023-01-05 13:14:42"},"2.7.3":{"tag":"2.7.3","author":"rabilal","date":"2023-01-06 04:53:32"},"2.7.4":{"tag":"2.7.4","author":"rabilal","date":"2023-02-20 04:34:17"},"2.7.5":{"tag":"2.7.5","author":"rabilal","date":"2023-02-20 04:34:17"},"2.7.6":{"tag":"2.7.6","author":"rabilal","date":"2023-02-23 05:35:40"},"2.7.7":{"tag":"2.7.7","author":"rabilal","date":"2023-04-13 05:06:18"},"2.7.8":{"tag":"2.7.8","author":"rabilal","date":"2023-08-08 14:11:20"},"2.7.9":{"tag":"2.7.9","author":"rabilal","date":"2023-08-10 11:52:29"},"2.8.0":{"tag":"2.8.0","author":"rabilal","date":"2023-09-05 03:59:40"},"2.8.1":{"tag":"2.8.1","author":"rabilal","date":"2023-12-04 06:07:26"},"2.8.2":{"tag":"2.8.2","author":"rabilal","date":"2023-12-07 07:40:52"},"2.8.3":{"tag":"2.8.3","author":"rabilal","date":"2023-12-18 06:07:12"},"2.8.4":{"tag":"2.8.4","author":"rabilal","date":"2024-04-06 07:34:58"},"2.8.5":{"tag":"2.8.5","author":"rabilal","date":"2024-08-05 04:27:03"},"2.8.6":{"tag":"2.8.6","author":"rabilal","date":"2024-07-29 04:59:21"},"2.8.7":{"tag":"2.8.7","author":"rabilal","date":"2024-10-09 12:00:01"},"2.8.8":{"tag":"2.8.8","author":"rabilal","date":"2024-11-15 06:52:13"},"2.8.9":{"tag":"2.8.9","author":"rabilal","date":"2025-01-29 10:01:58"},"2.9.0":{"tag":"2.9.0","author":"rabilal","date":"2025-02-11 08:24:25"},"2.9.1":{"tag":"2.9.1","author":"rabilal","date":"2025-02-14 12:15:25"},"2.9.2":{"tag":"2.9.2","author":"rabilal","date":"2025-03-06 06:09:46"},"2.9.3":{"tag":"2.9.3","author":"rabilal","date":"2025-05-14 05:44:21"},"2.9.4":{"tag":"2.9.4","author":"rabilal","date":"2025-05-26 05:04:43"},"2.9.5":{"tag":"2.9.5","author":"rabilal","date":"2025-06-09 06:53:06"},"2.9.6":{"tag":"2.9.6","author":"rabilal","date":"2025-06-11 05:49:06"},"2.9.7":{"tag":"2.9.7","author":"rabilal","date":"2025-06-17 05:59:56"},"2.9.8":{"tag":"2.9.8","author":"rabilal","date":"2025-07-25 12:06:35"},"2.9.9":{"tag":"2.9.9","author":"rabilal","date":"2025-08-19 11:34:57"},"3.0.0":{"tag":"3.0.0","author":"rabilal","date":"2025-10-16 05:35:36"},"3.0.1":{"tag":"3.0.1","author":"rabilal","date":"2025-12-09 05:33:43"},"3.0.2":{"tag":"3.0.2","author":"rabilal","date":"2026-01-16 13:20:02"},"3.0.3":{"tag":"3.0.3","author":"rabilal","date":"2026-02-03 04:22:41"},"3.0.4":{"tag":"3.0.4","author":"rabilal","date":"2026-02-14 06:28:50"},"3.0.5":{"tag":"3.0.5","author":"rabilal","date":"2026-02-17 04:23:24"},"3.0.6":{"tag":"3.0.6","author":"rabilal","date":"2026-02-24 04:34:31"}},"upgrade_notice":[],"ratings":{"1":17,"2":4,"3":4,"4":3,"5":45},"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3337825,"resolution":"128x128","location":"assets","locale":""},"icon-64x64.gif":{"filename":"icon-64x64.gif","revision":3337757,"resolution":"64x64","location":"assets","locale":""},"icon-64x64.png":{"filename":"icon-64x64.png","revision":3337825,"resolution":"64x64","location":"assets","locale":""}},"assets_banners":{"banner-772x250.png":{"filename":"banner-772x250.png","revision":3337750,"resolution":"772x250","location":"assets","locale":""}},"assets_blueprints":{"blueprint.json":{"filename":"blueprint.json","revision":3468218,"resolution":false,"location":"assets","locale":"","contents":"{\"landingPage\":\"\\\/\",\"preferredVersions\":{\"php\":\"8.0\",\"wp\":\"latest\"},\"phpExtensionBundles\":[\"kitchen-sink\"],\"steps\":[{\"step\":\"importWordPressFiles\",\"wordPressFilesZip\":{\"resource\":\"url\",\"url\":\"https:\\\/\\\/corsproxy.io\\\/?https%3A%2F%2Fd5fymyfoqjzel.cloudfront.net%2Fplayground.zip\"}},{\"step\":\"installPlugin\",\"pluginData\":{\"resource\":\"wordpress.org\\\/plugins\",\"slug\":\"js-support-ticket\"},\"options\":{\"activate\":true}},{\"step\":\"login\",\"username\":\"admin\",\"password\":\"password\"}]}"}},"all_blocks":[],"tagged_versions":["2.5.1","2.5.2","2.5.3","2.5.4","2.5.5","2.5.6","2.5.7","2.5.8","2.5.9","2.6.0","2.6.1","2.6.2","2.6.3","2.6.4","2.6.5","2.6.6","2.6.7","2.6.8","2.6.9","2.7.0","2.7.1","2.7.2","2.7.3","2.7.4","2.7.5","2.7.6","2.7.7","2.7.8","2.7.9","2.8.0","2.8.1","2.8.2","2.8.3","2.8.4","2.8.5","2.8.6","2.8.7","2.8.8","2.8.9","2.9.0","2.9.1","2.9.2","2.9.3","2.9.4","2.9.5","2.9.6","2.9.7","2.9.8","2.9.9","3.0.0","3.0.1","3.0.2","3.0.3","3.0.4","3.0.5","3.0.6"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3337750,"resolution":"1","location":"assets","locale":""},"screenshot-10.png":{"filename":"screenshot-10.png","revision":3337750,"resolution":"10","location":"assets","locale":""},"screenshot-11.png":{"filename":"screenshot-11.png","revision":3337750,"resolution":"11","location":"assets","locale":""},"screenshot-12.png":{"filename":"screenshot-12.png","revision":3337750,"resolution":"12","location":"assets","locale":""},"screenshot-13.png":{"filename":"screenshot-13.png","revision":3337750,"resolution":"13","location":"assets","locale":""},"screenshot-14.png":{"filename":"screenshot-14.png","revision":3337750,"resolution":"14","location":"assets","locale":""},"screenshot-15.png":{"filename":"screenshot-15.png","revision":3337750,"resolution":"15","location":"assets","locale":""},"screenshot-16.png":{"filename":"screenshot-16.png","revision":3337750,"resolution":"16","location":"assets","locale":""},"screenshot-17.png":{"filename":"screenshot-17.png","revision":3337750,"resolution":"17","location":"assets","locale":""},"screenshot-18.png":{"filename":"screenshot-18.png","revision":3337750,"resolution":"18","location":"assets","locale":""},"screenshot-19.png":{"filename":"screenshot-19.png","revision":3337750,"resolution":"19","location":"assets","locale":""},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3337750,"resolution":"2","location":"assets","locale":""},"screenshot-20.png":{"filename":"screenshot-20.png","revision":3337750,"resolution":"20","location":"assets","locale":""},"screenshot-21.png":{"filename":"screenshot-21.png","revision":3337750,"resolution":"21","location":"assets","locale":""},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3337750,"resolution":"3","location":"assets","locale":""},"screenshot-4.png":{"filename":"screenshot-4.png","revision":3337750,"resolution":"4","location":"assets","locale":""},"screenshot-5.png":{"filename":"screenshot-5.png","revision":3337750,"resolution":"5","location":"assets","locale":""},"screenshot-6.png":{"filename":"screenshot-6.png","revision":3337750,"resolution":"6","location":"assets","locale":""},"screenshot-7.png":{"filename":"screenshot-7.png","revision":3337750,"resolution":"7","location":"assets","locale":""},"screenshot-8.png":{"filename":"screenshot-8.png","revision":3337750,"resolution":"8","location":"assets","locale":""},"screenshot-9.png":{"filename":"screenshot-9.png","revision":3337750,"resolution":"9","location":"assets","locale":""}},"screenshots":{"1":"Admin Dashboard","2":"Admin Tickets","3":"Ticket Detail - Admin","4":"Configurations","5":"Departments","6":"Priorities","7":"Email Templates","8":"User Fields","9":"My Tickets - front-end","10":"Create new ticket - front-end","11":"Ticket Details - front-end","12":"Overall Reports","13":"Customer Feedbacks","14":"Report by Staff Members","15":"Report by Departments","16":"Timer","17":"Feedback","18":"Staff Member Control Panel","19":"Staff Member Tickets","20":"Staff Members List","21":"Internal Mails"},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[225115,4049,11406,11996,10583],"plugin_category":[47,58],"plugin_contributors":[81575],"plugin_business_model":[],"class_list":["post-32199","plugin","type-plugin","status-publish","hentry","plugin_tags-ai-support","plugin_tags-helpdesk","plugin_tags-knowledgebase","plugin_tags-support-ticket","plugin_tags-ticketing-system","plugin_category-education-and-support","plugin_category-user-management","plugin_contributors-rabilal","plugin_committers-rabilal"],"banners":{"banner":"https:\/\/ps.w.org\/js-support-ticket\/assets\/banner-772x250.png?rev=3337750","banner_2x":false,"banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/js-support-ticket\/assets\/icon-128x128.png?rev=3337825","icon_2x":false,"generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-1.png?rev=3337750","caption":"Admin Dashboard"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-2.png?rev=3337750","caption":"Admin Tickets"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-3.png?rev=3337750","caption":"Ticket Detail - Admin"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-4.png?rev=3337750","caption":"Configurations"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-5.png?rev=3337750","caption":"Departments"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-6.png?rev=3337750","caption":"Priorities"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-7.png?rev=3337750","caption":"Email Templates"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-8.png?rev=3337750","caption":"User Fields"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-9.png?rev=3337750","caption":"My Tickets - front-end"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-10.png?rev=3337750","caption":"Create new ticket - front-end"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-11.png?rev=3337750","caption":"Ticket Details - front-end"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-12.png?rev=3337750","caption":"Overall Reports"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-13.png?rev=3337750","caption":"Customer Feedbacks"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-14.png?rev=3337750","caption":"Report by Staff Members"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-15.png?rev=3337750","caption":"Report by Departments"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-16.png?rev=3337750","caption":"Timer"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-17.png?rev=3337750","caption":"Feedback"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-18.png?rev=3337750","caption":"Staff Member Control Panel"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-19.png?rev=3337750","caption":"Staff Member Tickets"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-20.png?rev=3337750","caption":"Staff Members List"},{"src":"https:\/\/ps.w.org\/js-support-ticket\/assets\/screenshot-21.png?rev=3337750","caption":"Internal Mails"}],"raw_content":"<!--section=description-->\n<p>JS Help Desk is a professional, AI-enhanced helpdesk and customer support system for WordPress. It offers a complete ticketing solution with front-end submission, guest tickets, and AI-powered reply suggestions to boost accuracy and efficiency\u2014all 100% free.<\/p>\n\n<h4>Key Resources<\/h4>\n\n<ul>\n<li><a href=\"http:\/\/demo.jshelpdesk.com\">JS Help Desk Demo<\/a><\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/\">Plugin Homepage<\/a><\/li>\n<li><a href=\"https:\/\/youtu.be\/HxSBUoMSKs8\">Video Tutorials<\/a><\/li>\n<\/ul>\n\n<h3>Free Version Major Features<\/h3>\n\n<p><strong>Core Ticketing &amp; Management<\/strong>\n- <strong>Professional Support System<\/strong>: Enterprise-level ticketing for all users.\n- <strong>Unlimited Tickets &amp; Agents<\/strong>: No artificial limits on your growth.\n- <strong>Unlimited Departments<\/strong>: Organize by Sales, Support, Billing, etc.\n- <strong>Priority Management<\/strong>: Highlight urgent issues with custom colors.\n- <strong>Internal Notes<\/strong>: Agents can add private notes for internal collaboration.\n- <strong>Custom Statuses<\/strong>: Track ticket progress with clear status messages.<\/p>\n\n<p><strong>User &amp; Agent Experience<\/strong>\n- <strong>Front-end Submission<\/strong>: Users create and track tickets without accessing the dashboard.\n- <strong>Guest\/Visitor Tickets<\/strong>: Allow users to open tickets without creating an account.\n- <strong>Fully Responsive<\/strong>: Optimized for smartphones, tablets, and desktops.\n- <strong>HTML Editor<\/strong>: Rich text support for ticket summaries and replies.\n- <strong>Multiple Attachments<\/strong>: Admin-controlled size and file type limits.<\/p>\n\n<p><strong>Automation &amp; AI<\/strong>\n- <strong>AI-Powered Reply Suggestions<\/strong>: Generate context-aware smart responses to save time.\n- <strong>Email Notifications<\/strong>: Automated alerts for new tickets, replies, and status changes.\n- <strong>Field &amp; Email Managers<\/strong>: Full control over 12+ custom fields and HTML email templates.<\/p>\n\n<p><strong>Security &amp; Compliance<\/strong>\n- <strong>GDPR Ready<\/strong>: Built-in tools for data erasure and anonymization.\n- <strong>Spam Protection<\/strong>: Supports built-in Captcha and Google reCAPTCHA.\n- <strong>Terms &amp; Conditions<\/strong>: Require agreement before ticket submission.<\/p>\n\n<p><strong>Customization &amp; Reporting<\/strong>\n- <strong>Color Themes<\/strong>: 7 preset palettes to match your brand.\n- <strong>Detailed Reports<\/strong>: Summaries by agent, department, priority, and status.\n- <strong>RTL Ready<\/strong>: Full support for right-to-left languages.\n- <strong>Translations<\/strong>: Supports 35+ languages including French, German, Spanish, Arabic, and Chinese.<\/p>\n\n<h4>Shortcodes<\/h4>\n\n<ul>\n<li><code>[jssupportticket]<\/code> - Control Panel<\/li>\n<li><code>[jssupportticket_addticket]<\/code> - Add New Ticket form<\/li>\n<li><code>[jssupportticket_mytickets]<\/code> - User Ticket List<\/li>\n<\/ul>\n\n<h3>Premium Add-Ons<\/h3>\n\n<p>JS Help Desk is a complete help desk system with 35+ professional addons.<\/p>\n\n<ul>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/email-piping\/\">Email Piping<\/a> - Create\/reply to tickets via email.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/time-tracking\/\">Time Tracking<\/a> - Log time spent on resolutions.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/paid-support\/\">Paid Support<\/a> - Charge per ticket or subscription.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/agents\/\">Agents<\/a> - Multi-agent management &amp; permissions.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/agent-auto-assign\/\">Agent Auto Assign<\/a> - Rule-based ticket routing.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/multi-forms\/\">Multi Forms<\/a> - Unique forms per department.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/merge-ticket\/\">Merge Tickets<\/a> - Combine duplicate queries easily.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/overdue\/\">Ticket Overdue<\/a> - Track SLA deadlines &amp; response times.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/smtp\/\">SMTP<\/a> - Custom email protocol for reliability.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/ban-email\/\">Ban Email<\/a> - Block specific users or domains.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/woocommerce\/\">WooCommerce<\/a> - Connect support to customer orders.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/private-credentials\/\">Private Credentials<\/a> - Store &amp; auto-delete sensitive data.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/email-cc\/\">Email CC<\/a> - Keep stakeholders updated on tickets.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/export\/\">Export<\/a> - Export ticket data\/history to CSV.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/desktop-notification\/\">Desktop Notification<\/a> - Real-time browser alerts.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/ticket-history\/\">Ticket History<\/a> - Full audit log of all ticket actions.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/close-ticket\/\">Ticket Auto Close<\/a> - Auto-close inactive ticket threads.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/feedback\/\">Feedback<\/a> - Collect agent performance ratings.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/helptopic\/\">Helptopic<\/a> - Categorize queries for easy browsing.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/internal-note\/\">Private Note<\/a> - Private internal agent communication.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/knowledge-base\/\">Knowledge Base<\/a> - Self-service documentation portal.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/canned-responses\/\">Canned Response<\/a> - Pre-defined templates for fast replies.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/max-ticket\/\">Max Tickets<\/a> - Limit open tickets per user\/agent.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/mail-chimp\/\">Mail Chimp<\/a> - Sync users to marketing mailing lists.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/user-options\/\">User Options<\/a> - Advanced registration &amp; Captcha.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/actions\/\">Ticket Actions<\/a> - Add power actions like Print, Lock, Ticket In-Progress, and advanced Priority controls.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/announcements\/\">Announcements<\/a> - Broadcast news to all support users.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/downloads\/\">Downloads<\/a> - Share supporting files with customers.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/faq\/\">FAQ<\/a> - Database of frequently asked questions.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/admin-widget\/\">Admin Widgets<\/a> - Real-time stats on WP dashboard.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/internal-mail\/\">Internal Mail<\/a> - Agent-to-agent messaging system.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/envato\/\">Envato Validation<\/a> - Verify purchase codes for tickets.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/widget\/\">Front-End Widgets<\/a> - Display ticket stats in sidebars.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/multi-language-email-templates\/\">Multi Language Emails<\/a> - Language-based templates.<\/li>\n<li><a href=\"https:\/\/jshelpdesk.com\/product\/easy-digital-download\/\">Easy Digital Download<\/a> - Integrated support for EDD.<\/li>\n<\/ul>\n\n<!--section=installation-->\n<h4>Automatic installation<\/h4>\n\n<p>Log in to your WordPress dashboard, navigate to the Plugins menu and click Add New. Search for \"JS Help Desk\" and click Install Now.<\/p>\n\n<h4>Manual installation<\/h4>\n\n<p>Download the zip file and upload the folder to your <code>\/wp-content\/plugins\/<\/code> directory.<\/p>\n\n<!--section=faq-->\n<dl>\n<dt id=\"can%20users%20open%20support%20tickets%20from%20the%20front-end%3F\"><h3>Can users open support tickets from the front-end?<\/h3><\/dt>\n<dd><p>Yes, users can submit and manage tickets entirely from the site front-end.<\/p><\/dd>\n<dt id=\"will%20js%20help%20desk%20work%20with%20my%20theme%3F\"><h3>Will JS Help Desk work with my theme?<\/h3><\/dt>\n<dd><p>Yes, it is designed to be compatible with any standard-compliant WordPress theme.<\/p><\/dd>\n<dt id=\"is%20it%20rtl%20ready%3F\"><h3>Is it RTL ready?<\/h3><\/dt>\n<dd><p>Yes, we fully support RTL languages like Arabic and Hebrew.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>3.0.6<\/h4>\n\n<ul>\n<li>Security Updates.<\/li>\n<\/ul>\n\n<h4>3.0.5<\/h4>\n\n<ul>\n<li>Security Updates.<\/li>\n<\/ul>\n\n<h4>3.0.4<\/h4>\n\n<ul>\n<li>Security Updates.<\/li>\n<\/ul>\n\n<h4>3.0.3<\/h4>\n\n<ul>\n<li>Security Updates.<\/li>\n<\/ul>\n\n<h4>3.0.2<\/h4>\n\n<ul>\n<li>Security Updates.<\/li>\n<\/ul>\n\n<h4>3.0.1<\/h4>\n\n<ul>\n<li>Improved design of the Themes settings page.<\/li>\n<\/ul>\n\n<h4>3.0.0<\/h4>\n\n<ul>\n<li>Revamped admin dashboard with richer insights.<\/li>\n<li>Modernized user and agent pages.<\/li>\n<li>Introduced form-based email templates.<\/li>\n<\/ul>\n\n<h4>2.9.8<\/h4>\n\n<ul>\n<li>Introduced AI-Powered reply suggestions.<\/li>\n<li>Added SupportCandy import functionality.<\/li>\n<li>Added configuration base user avatar.<\/li>\n<\/ul>","raw_excerpt":"Professional, beautiful, complete and powerful help desk &amp; support system for WordPress.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/tah.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/32199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tah.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/tah.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/tah.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=32199"}],"author":[{"embeddable":true,"href":"https:\/\/tah.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/rabilal"}],"wp:attachment":[{"href":"https:\/\/tah.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=32199"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/tah.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=32199"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/tah.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=32199"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/tah.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=32199"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/tah.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=32199"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/tah.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=32199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}